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We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Solution Consulting Manager, IT Transformation
Customer Segment - Strategic Accounts, EAST Region
We are looking for a motivated thought leader to help... build and scale our IT Transformation (ITX) business.
Presales team for our Enterprise/Strategic segment. This leader must be a driver who loves building teams and businesses. This role requires great interpersonal skills to work cross-functionally, as a trusted advisor to both the go-to-market sales, pre-sales, customer success, and partner organizations, as well as, with our product development and marketing teams. Your influence can have a far-ranging impact.
As an IT Transformation Solution Consulting Manager - Enterprise/Strategic (Presales), you will be responsible for supporting the technical sales efforts managing a team of highly motivated presales Solution Consultants. The Vertical areas of support for this position is focused on Enterprise and Strategic segments. You will manage the ITX product experts that convey value to address ServiceNow customers’ business issues. This leader will be responsible for developing a team, covering activities for lead generation, technical sales, demos, and proof of concepts. We are looking for a hands-on leader who is capable of going wide and deep on solution fit and solution positioning during sales cycles. In addition, they will partner, work and collaborate with other internal presales teams and external field and partner teams to enable them to ensure customer value and success are realized. The successful candidate will embody our leadership values of “Lead Change, Grow Team & Self, Drive Results, Win as a Team”.
The measure of success in the role:
Driving growth of the ITX business in line with corporate goals
Attraction, retention & development of key talent
Enabling the team and diversifying the portfolio into our defined accounts
Being recognized as a strong leader by your peers, direct line reports, and the organization
Coaching the team to retain and upsell in key focused accounts
Responsibilities in this role:
Build and develop GTM strategy for the ITX Solutions for Enterprise and Strategic segments
Drive best practices in sharing with other Solution Consultants to enhance the quality and efficiency of surrounding team members
Develop team members according to the demands of the business and according to their individual professional goals
Assign resources as required to marketing and other efforts to support demand generation
Act as the ServiceNow subject matter expert at executive briefings/marketing events
Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback
Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Act as an executive sponsor in opportunities
Help develop programs that enable other Solution Consultants to demonstrate the value of IT Transformation on the ServiceNow platform
Experience working and managing within these vertical areas: Enterprise and Strategic segments
Understanding the following disciplines; IT operations management, IT business management, IT Asset Management
Team management experience a must; management of a pre-sales organization preferred
Experience with the ServiceNow product suite or competitive product suites highly desirable
Ability to articulate and logically communicate concepts with technical and non-technical audiences
Demonstrated ability to lead projects & priority initiatives to completion
Ability to work with ISV, integration, and implementation partners
Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website
A high degree of passion, energy, drive, and willingness to travel (25%– 50%)
Ability to motivate and inspire a growing team of Solutions Consultants
This position is eligible for remote employment
Applicant must reside in the East Region
Relocation Assistance is not available
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or email@example.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government