Q2 is seeking a Technical Trainer who will Responsible for implementing Q2’s Digital Sales Platform Solution in order to align with the business requirements of our customers.
As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro Checkout product. Q2 Gro’s intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients to expand their reach through acquisition growth across digital channels.
The Technical Trainer will be a subject matter expert on a highly customizable product that runs on multiple platforms. You will be training customers on aspects of the product that can be configured/engineered differently for each customer, and working closely with Product... Management and Development teams to keep apprised of additions and changes to the broad set of options. The successful candidate must be exceptionally detail-oriented, an energetic self-starter who can work independently and in a group setting.
Partner with clients and internal teams to understand business requirements and direct the configuration duties
Develop and perform quality assurance check points within your team to ensure quality and timely delivery
Take ownership of your team’s business results by developing and leading training and execution plans
Monitors and impacts key metrics and efficiencies
Problem-solve routine to complex issues
Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
Provide Level 2 and 3 support to other team members
Create and implement tools that increase quality, security and productivity
Track status and provide updates in relation to overall implementation process
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Work closely with Development and other teams to ensure client satisfaction and on-time delivery
EXPERIENCE AND KNOWLEDGE:
Bachelor’s Degree in related field or equivalent experience
Typically requires 3+ years of related work experience
Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
Configuration and deployment experience with Web Services
Some knowledge of HTML helpful
Data migration experience a plus
VMware experience valuable
Experience with Python and other scripting languages
Familiarity with iOS and Android mobile applications platforms helpful
Strong troubleshooting, diagnostic and analytical skills.
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
A relentlessly positive disposition
Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
Ability to train individuals 1-on-1 and in a classroom environment
The ability to remain calm, diplomatic, and cooperative under stressful conditions
Strong written and oral communication skills including communication of technical concepts to non-technical individuals
Financial Services and Enterprise Software experience beneficial but not required
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status