Director Bank Operations

Job Description
Purpose of Job
We are looking for a Director of Bank Operations for our Bank Operations Specialized Services group in either our San Antonio or Tampa office or it can be a 100% remote work environment. Directly manages resources and operations for a designated process or program within Bank Operations including but not limited to Disputes, Credit Cards, Deposits, and/or Underwriting for the attainment of business goals and objectives. Fosters collaboration and leads employees and teams to achieve a shared member service vision. Proactively identifies and leads improvements to products, processes and delivery of service. Organizes and leads the execution of operational and strategic business plans.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years... we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers - World Class Benefits (31 seconds)

Tasks

• Identify and manage existing and emerging risks that stem from business activities and the job role.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follow written risk and compliance policies and procedures for business activities.
• Directs retail banking department resources across all units to achieve service and relationship goals. Includes leading internal employees, contractors and managing third party vendor relationships.
• Maintains knowledge of relevant Banking regulatory environment to ensure compliance across areas of responsibility. Manages risk issues and provides strategies for mitigation to minimize business impact.
• Identifies, develops, and recommends improvements to bank products, processes and service delivery performance goals/objectives across all channels that provide efficient operations, increase productivity and align to functional objectives.
• Monitors and analyzes production of retail bank products, retail bank process efficiencies and bank member interface systems to maintain effectiveness and develop strategies for improvement, growth and increased member satisfaction.
• Develops and executes business plans, budgets, and forecasts based upon enterprise and Bank operational plan and vision.
• Leads functional projects, programs, and initiatives for retail banking products and improvements on end to end processes which may include fraud, risk and compliance. Communicates project plans and organizes and champions related changes by eliminating roadblocks to successful implementation.
• Ensures that retail bank product operations are efficient in terms of resources and effective in terms of meeting member, organizational, fraud, compliance and regulatory requirements.
• Builds and manages a team of people leaders and professionals by recruiting, training, coaching, and developing and managing performance.

Requirements

Minimum Education:

• Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.

Minimum Experience:

• 8 years of related experience in bank operations to include end to end processes for retail banking products such as credit, consumer loans, payments and settlements.
• 3 or more years of direct team lead or management experience.
• Extensive experience in end to end process such as credit, loan booking, payments, settlements, and other banking processes.
• Extensive experience Banking regulations such as Bank Secrecy Act (BSA), Anti-Money Laundering, Bank Information Security Program, Reg E, Reg CC and Reg D.
• Experience developing and executing business plans, budgets, and forecasts in a highly regulated environment.
• Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred

• 4+ years with Garnishment, Subpoenas and Levies

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

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The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.

Last day for internal candidates to apply to the opening is 2/17/21 by 11:59 pm CST time