part time tech

Job Details

job summary:
Description:

Demonstrates thorough abilities and/or a proven record of success as a team leader in the following areas:

  • Troubleshooting issues across multiple layers including application servers, databases, network/firewall, or end user;
  • Generating reports using custom database queries for use by the business teams;
  • Overseeing the rollout of a new version of an application in Stage and Production environments;
  • Consolidating common requests or reports into scripts and queries which can be used by other support team members or end users;
  • Monitoring server reports and application logs for trending issues that may be symptomatic of larger incidents;
  • Communicating with Service Management, DBA, and dev teams to related to new processes and procedures;
  • Composing and maintaining application knowledge bases for day-to-day use;
  • Configuring servers to host new applications;
  • Creating IP addresses, firewall rules, OpenAM, SNOW configuration items and related... tasks;
  • Monitoring, maintaining, and testing system availability for business continuity; and,
  • Providing operational support which includes quality control, access provisioning, patching assistance, deployment assistance, and application support. ITIL Foundation certified a plus

location: Tampa, Florida
job type: Contract
work hours: 8am to 5pm
education: Bachelors

responsibilities:

Responsibilities:

  • The Level 3 Application Support team member will be part of a group that is responsible for the maintenance and support of firm applications.
  • This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges.
  • The team member is responsible for adherence to Service Level Agreements for Level 3 application support services as defined by client US IT Operations.
  • This individual performs advanced troubleshooting at the application level.
  • Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.
  • The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications.
  • At least 5 years of extensive knowledge and experience in development and/or application based troubleshooting.
  • Demonstrated experience in application support with industry knowledge of ITIL service management principles.
  • Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
  • Demonstrated development or technical application support skill sets with detailed technical experience with industry standard platforms such as Lotus Notes, .NET/IIS, Sharepoint, Java, Documentum, and others.
  • Proven technical capabilities, analytical skills and application knowledge.
  • Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.
  • Ability to manage multiple conflicting deadlines and competing priorities.
  • Ability to build and maintain strong relationships within the team and throughout the firm.
    Education:
  • Undergraduate Degree (e.g., BS, BA) or 5 years IT experience.
    Required:
  • Looking for someone that has both a Microsoft and Linux background.
  • The Linux portion is to support a handful of apps that run primarily on Ubuntu but it will only be 25% of the total support effort.
    We need someone who has basic experience:
  • Navigating the file system via command line
  • Interpreting shell scripting (e.g. BASH)
  • Working with config management platforms (Puppet, Chef as plus)
  • Support applications running on nginx, apache, tomcat
    Required:
  • Ability to develop and support automation tools, scripts and SQL reports
  • Extensive knowledge of Powershell scripting
  • Experience supporting application in an Azure IaaS environment. Azure PaaS experience a plus.
  • Working knowledge of Team Foundation Server or VSTS Release Management Service
  • Ability to develop and support automation tools, scripts and SQL reports
  • Ability to triage and troubleshoot ETL processes
  • Some background with networking, virtual machine platforms (VMWare, ESX), storage and system administration a plus
  • Familiarity with OCR technologies will be a plus
    Additional Skills:
  • MS SQL, IIS, PowerShell, Web Applications, Azure DevOps, Azure Services (Web Services,Functions, PowerAutomate, Logic Apps, Azure automation, Splunk,AppDynamics, PowerBi, familiarity with .net, node,js or java, Windows adminsitration,Linux,Docker, Elastic Search, RabbitMQ,API's, SOAP UI, ServiceNow, Azure CLI, Terraform, and Bash, SDLC, Agile
  • strong troubleshooting skills (Web Applications), ability to read / undersatnd exception logs, Change Management, ITIL, Ci/CD Pipelines

qualifications:

  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors

skills:

  • Technical Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

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