full time management real estate

Job Details

MURAL is on a mission to inspire and connect imagination workers globally.
MURAL is a digital workspace for visual collaboration that connects over 50 percent of Fortune 100 enterprises. Our platform and services enable innovative teams to think and collaborate visually to solve important problems. People benefit from MURAL’s speed and ease of use in creating diagrams, which are popular in design thinking and agile methodologies, as well as tools to facilitate more impactful meetings and workshops.
Global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk and GitHub have embraced visual collaboration to align their teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation.
MURAL is headquartered in San Francisco and employs over 200 people working across six time zones around the world like Buenos Aires, Atlanta, and across Europe. We recently raised $118m in a series B round of financing, so we are ready to... take MURAL to the next level.

YOUR MISSION
Our Mural members are such an important part of who we are as a company. We are looking to take that to another level by creating a Community where consultants, facilitators, and end users can build trusted relationships, get questions answered, and give valuable insights to the company. We are looking for a rock star to help engage and delight our members focusing on growing the community, executing on community programs, measuring the success of the community, and more! We're looking for a natural leader to join us on this amazing community journey who will:

Help execute on the community strategy, roadmap, and success metrics.
Manage and execute a community content strategy.
Work cross functionally on community engagement strategies
Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need.
Constantly gather feedback from the community and bring insights to internal teams.
Identify opportunities to surprise, delight, and show community members appreciation
Help plan and run community events throughout the year.
Measure, analyze, update and track community data.
Manage internal and external community documentation.
Create community onboarding and offboarding processes.
Escalate and flag issues as needed to keep the community a trusted space

YOUR PROFILE
The ideal candidate will have the following characteristics:

2-3+ years in Community Management with experience scaling Community Programs
A strong communicator and writer.
Passion about being a community and customer advocate.
Flexibility and adapting quickly when priorities change.
Solid understanding of cross departmental functions including Marketing, Technology and Product.
An incredibly organized master multitasker.
Experience working with various online community platforms and tools.
Goal oriented, clear prioritization, and maintains focus when it comes to deadlines.
Fantastic interpersonal skills, a great listener, and extraordinarily empathetic.
Willingness to go the extra mile to serve our customers.
Good technical understanding and can pick up new tools quickly.

WHAT WE OFFER
In addition to being part of our quest to help people empower their imagination, we offer:

Competitive salary and benefits
Flexible working hours
Ability to work remotely
Flexible time off
A phenomenal learning environment for you to develop

OUR VALUES
We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:

Make Others Successful
Adapt to Thrive
Show Up With a Smile
Generate Wows
Think Global
Play to Win and Have Fun

Practicing equality through imagination work.
MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life

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