art and design full time senior

Job Details

Isobar Federal is a digital agency committed to delivering robust, innovative, commercial-grade solutions to the U.S. Government. We design and build federal agency websites and enterprise applications, incorporating emerging technologies such as machine learning, natural language processing and object recognition to create intelligent solutions. Full collaboration between our technology, experience design, creative, and business disciplines ensures we create complex, award-winning work.

Experience Strategy & Design (ESD) at Isobar Federal

User-centered design is integral to how we conceive, design and deliver game-changing digital experiences at Isobar Federal. We value people who have a passion for great design, relish tackling complex problems, are able to communicate ideas effectively, and are eager to learn and adapt to new technologies and methods. From the most junior designers to the most senior ESD leadership, we expect our experience practitioners to be hands-on at every... stage of the digital product creation process. They must be able to grasp complex business objectives and craft a differentiating approach that exceeds the expectations of users—all while ensuring the product meets its technology requirements. Post-delivery, our experience professionals frequently oversee the product’s continuous improvement as a result of iterative testing, changing client demands, updated business requirements, new user needs, etc.

Position Overview

Isobar Federal is seeking an Experience Design Lead who is committed to creating multi-channel, interactive experiences for complex government digital initiatives. We hire critical-thinking, creative problem solvers who can define a product’s design as an extension of a client’s strategic goals and deliver intuitive design solutions that fully support user needs.

The Experience Design Lead will work under the direction of Directors for all ESD activities and deliverables. The Experience Design Lead is involved in all phases of a project–from concept to finished product–to ensure that the experience vision is fully realized. The role will also collaborate with creative and technology counterparts in a co-creation environment.

Responsibilities

  • Contribute to the thought leadership of an interdisciplinary team that includes other experience designers, visual designers, copywriters, technologists, business analysts, strategists, and project managers within Isobar and our client counterparts
  • Work closely with ESD leadership and other ESD team members to manage an experience project thread
  • Advocate user-centered design best practices across a project thread
  • Directly oversee ESD project teams (entailing up to four practitioners)
  • Shepherd the design process, drive decisions, and track issues
  • Assist in client communications and estimating resource needs and schedules
  • Work closely with client teams to uncover business needs, develop design strategies, present and defend the design team’s work, and build consensus
  • Plan and conduct user research and requirements-gathering work sessions
  • Facilitate or participate in experience workshops with clients, subject matter experts and users
  • Conceptualize and design user interfaces and information architecture
  • Direct creation of personas, journeys, scenarios, wireframes, prototypes, workflows, interaction and experience models, and functional specifications, and ensure deliverables are client-ready
  • Plan and conduct usability testing to evolve designs based on the findings
  • Lead quality assurance testing activities from an ESD perspective
  • Aggregate and communicate research findings, conceptual ideas, detailed design, and design rationale, both verbally and visually
  • Be a constant advocate for great user-centered design
  • Lead or participate in client presentations, workshops and discussions
  • Act as a mentor to more junior team members
  • Assist in recruiting and business development

Required Experience / Skills

  • At least 5 years of experience in digital design practice
  • Experience in leading user research and usability testing
  • Strong knowledge of user-centered design principles, methodologies, best practices and approaches, particularly as applied to web- and mobile-based applications
  • Demonstrated experience and portfolio examples of complex design problem-solving efforts for sophisticated transactional digital products or services, (e.g., complex CMS implementations, eCommerce solutions, custom digital product or service solutions, omnichannel implementations, etc.)
  • Experience analyzing data including using Excel to organize and visualize data
  • Excellent writing, communication, organization, and collaboration skills
  • Ability to think strategically and be comfortable working in a fast-paced environment
  • Ability to function as a thought leader as well as an individual contributor
  • Commitment to constantly improving one’s skills, staying current with developments and trends in the industry, and sharing this knowledge with others
  • Experience with design and prototyping tools such as Sketch, Figma, InDesign, and Axure
  • Strong knowledge of channel factors and considerations (responsive and adaptive web, native mobile, and tablet apps)
  • Familiarity with the constraints and features of web technologies and associated accessibility standards (HTML, CSS, JavaScript, Native)
  • Understanding of analytics and the ability to leverage them to inform interaction design
  • Experience managing junior experience designers

Nice to Have

  • Master’s degree in Interaction Design, Information Architecture Human-Computer Interaction or a related design or behavioral science discipline
  • Experience working with Tableau, PowerBI, etc.
  • Experience working in a consulting environment
  • Knowledge of the following domains as they relate to ESD: storytelling and narrative, emotionally persuasive design, behavioral economics, game mechanics, data visualization, experience strategy, and service design

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace

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