customer service full time management

Job Details

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
We are currently seeking a proven, proactive and performance driven Enterprise Account Manager for our Enterprise Accounts group, working daily with our largest agency customers. The Enterprise Account Manager is responsible for... the day-to-day management of all Enterprise client deliverables for one or more accounts. They responsible for maintaining a high level of client satisfaction by meeting all relationship, communication, project and governance goals set by the client and Vertafore. The role demands leveraging working relationships across Enterprise customer's team, company and agencies.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:

Expand Vertafore's positive relationship with Vertafore's largest customers by:

Coordinating and managing the client governance plan and cadence

Coordinating and managing the client communication plan and cadence

Managing day-to-day sales and operational items as they arise by understanding the issue, creating accountability within Vertafore and the client, and driving the items to resolution across multiple teams and organizations

Understanding and resolving account and billing concerns

Coordination and management of the customer's multiple migration, consolidation, custom software development and other projects related to Vertafore's products and solutions within the assigned account(s)

Retain existing revenue through building and maintaining a high level of customer satisfaction

Establish collaborative relationships with the customer's operational and technical VPs and Directors

Expeditiously and effectively resolve customer concerns and strategic objectives

Engage with Vertafore senior leadership and internal teams to quickly resolve customer account items

Regularly perform against individual quarterly activity targets tied to specific relationship objectives

Deliver support and insight to the content of the of Enterprise Account Plans and Pursuits

Knowledge, Skills and Abilities:

Proven track record of achieving goals and delivering on customer expectations and priorities

Demonstrated ability to follow sound business ethics when executing job responsibilities to build and maintain customer confidence

Excellent verbal, written and interpersonal skills with an aptitude for building strong, meaningful c-level client relationships

Understanding of Salesforce.com and other key sales technologies used for Business Development, Opportunity creation and activity tracking

Experience within a multi-dimensional operating environment is essential (i.e., not a mono-line, single market environment).

Self-motivated and ability to work independently

Qualifications:

5 years of related software sales and account management experience preferred

Bachelor's degree preferred

Additional Requirements and Details:

Travel required up to 50% of the time.

Located and working remotely.

Occasional lifting and/or moving up to 10 pounds.

Frequent repetitive hand and arm movements required to operate a computer.

Specific vision abilities required by this job include close vision (working on a computer, etc.).

Frequent sitting and/or standing

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