customer service full time

Job Details

Company Description

Daxko’s mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve.

Job Description

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a bilingual WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?
NOTE: This position will provide support for our newest product addition, Motionsoft. This position will be remote within the U.S.
Here's what the role entails...

Talk the Talk. Effectively communicate with staff at all levels in an organization.
Answer the S.O.S. Answer product questions and clearly explain... technical concepts to a non-technical audience.
Show them the way. Help customers better utilize our software by providing best practice consulting and product training.
Fix problems. Be prepared to investigate and diagnose system issues via research and testing.
Own it. You'll need to think for yourself, take initiative, and act innovatively to help our customers and Daxko succeed.
Hit the bulls-eye. You'll have goals around call volume and quality. Aim high...
Share your stats. We don't need to know your shoe size, but we will need you to report on various performance metrics.
Never stop learning. Participate in team trainings and professional development opportunities in order to become an expert.

Qualifications

Note: This position is Entry Level.
Here's what you've got to have...

A track record in customer service is strongly preferred. Have technical, help-desk, or support experience? Then you'll be ahead of the pack.
Bilingual in English and Spanish required.
Bachelor's degree is preferred.
Ability to work on-call one week per quarter.
Ability to manage your time wisely. At Daxko, we believe in working hard and working smart.
Top-notch written and verbal communication skills. Do your friends call you the grammar guru?
Mad skills with the MS Office Suite.

We're looking for a recent graduate or a seasoned customer service professional! If that's you, hit us with your resume and why we should hire you via the link below.

Additional Information

The Daxko Nation includes several distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, SugarWOD, Zen Planner, Motionsoft, and more. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span over 100 countries, 17,000 facilities, and over 25 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.
Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career-defining” opportunities for team members willing to pursue them.
With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

Flexible paid time off
Affordable health insurance options
Monthly fitness reimbursement
401(k) matching
Casual work environment
Plenty of free food and caffeine

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
All your information will be kept confidential according to EEO guidelines

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