full time tech

Job Details

What it’s all about and what we need from you:

The Production Support Engineer will be primarily responsible for overseeing the day to day performance and operation of ConnectYourCare’s platforms. Production Support Engineers must be familiar with analyzing logs, researching application behavior and able to perform expert level data analysis using SQL. Working in a production environment with sensitive personal, health and financial data, all Production Support engineers must possess proven experience in careful execution in a production setting and follow set change management routines. The Production Support team are subject matter experts that direct support for our internal customers and play a vital role in ensuring quick and thorough problem resolution. The Production Support team also works closely with development teams to troubleshoot, prevent the recurrence of issues and assist with determining appropriate application enhancements.

This role will be specifically focused on... improving accuracy of billing to ensure that all revenue is captured from the correct billing transactions. In this capacity, the person in this role will need to work closely with the finance organization to analyze data, research gaps in billing, develop scripts and utilities to correct for the billing gaps and update the billing system to close systemic gaps in the billing logic. As such this role will have development responsibilities as well as production support responsibilities.Day in the life:

  • Perform in depth, complex data analysis and data updates using SQL

  • Understand application behavior and perform analysis on log files to troubleshoot

  • Drive improvements through system fixes, automation and tools

  • Resolve issues and perform root cause analysis

  • Support business with internal/external report requests

  • Create and monitor internal data controls

  • Review code to determine where an issue or exception is occurring

  • Update existing source code using an agile development processWhat you need to be successful:

  • Expert level SQL skillset in a relevant RDMBS (Oracle, MySQL, SQL Server, Postgres, etc)

  • Programming experience (Java, JSP, html) required

  • Experience in consumer directed healthcare and/or financial services industries

  • Application/root cause analysis

  • Strong ability to communication (written and verbal)

  • Ability to collaborate with non-technical business counterparts

  • Ability to work in a team environment

  • Ability to keep sensitive information confidential

  • Analytical thinking and problem solving

  • Ability to manage timelines and meet project deadlines

  • Bachelor’s degree or equivalent

  • 7+ years relevant experience

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