full time management sales

Job Details

WHOOP is seeking a Team Manager with a passion for leadership to lead the Order Fulfillment team. This individual must have a strong aptitude for coaching and driving a team to success. We are looking for a highly motivated individual who already has a passion for creating an amazing member experience, and wants to help drive others to do the same.
This is a remote position with expected shift of Monday - Friday, 3:00pm - 11:30pm EST.
Responsibilities:

Manage a team of 10-15 Membership Services Representatives with varying schedules
Identify training opportunities
Conduct regular 1:1s, team meetings, and coaching sessions
Ensure team is meeting and exceeding performance goals
Conduct regular shadowing sessions among agents for quality and efficiency purposes
Review emails and escalated client issues in an acceptable time frame
Follow company guidelines while thinking quickly to offer solutions to meet the members’ needs

Qualifications:

1-3 + years of experience in managing a remote... team
Passion for leading and coaching others
Excellent written and oral communication skills
Remain calm, professional, and communicative under pressure
Proven track record of analyzing information, troubleshooting problems, and resolving issues as needed
Positive attitude and high energy performer
Ability to thrive in a dynamic, fast-paced startup environment

NOTE: The qualified applicant must reside in one of the following states to be considered: AZ, CT, CO, FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NV, OH, OR, PA, SC, TX, UT, VA, WI

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