We’re looking for an Implementation Manager to drive long lasting partnerships with our strategic Enterprise customers, helping them onboard and grow with Procore. In this role, you’ll leverage a consultative approach, applying best practices to develop roll-out strategies, execute implementations, conduct trainings, and increase product adoption of new accounts. This role is a balance of independent work and partnering with Enterprise Sales counterparts, Product, and other Customer Success team members. To be successful, you’re innovative, persuasive, creative, and have a genuine curiosity in your clients business. You’re results oriented, optimistic, possess a value added mindset, and are proactive and adaptive to change.
While our Implementation team works closely with all levels of our organization, including our Sales team, this is not a sales position nor does it include any direct selling-related tasks or activities. Our Implementation team is solely focused on ensuring... Procore's clients are well supported, educated, and fully adopted on our platform.
This role will report to the Director, Implementation Services and has the opportunity to be based in any of our U.S offices. We’re looking for someone to join us immediately.
What you’ll do:
Transform new customers into Procore experts and evangelists by conducting in-person and online training, providing support, roll-out planning, and relationship management that aligns to their individual business goals
Collaborate with key contacts, technical leadership, and our Customer Success teams to execute custom SOWs and onboarding strategies for top ENR accounts
Create and manage custom implementation project plans to ensure the timely delivery of services and deliverables; produce weekly/monthly status reports for customers
Build trusting and meaningful relationships with product champions and key points of contact within each account by staying current on their needs, market activities, and competitive intel while delivering industry, technology, and change management thought leadership
Provide the highest level of service and support to Procore’s largest clients through diligent and proactive communication
Provide fellow team members with mentoringship and support, enhancing best practices and skills
Collaborate cross-departmentally, connecting customers with Product Managers and Customer Success Managers to further customer success and Procore’s evolution as a market leader
Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and implementation best practices
30-40% travel to visit client sites, attend industry events, and more!
What we’re looking for:
Bachelor’s degree is preferred or equivalent work experience
5+ years experience managing implementations, including onboarding, training, and new client relationships focused on Enterprise clients
Demonstrated successful software client services with proven experience onboarding and training seven figure clients
Strong empathy for customers AND passion for project management and organization
Deep understanding of value drivers and establishing standard operating procedures
Rich history of servicing large, complex organizations with complex web and mobile applications utilized for documentation management, project management, or similar
Experience relating to Top ENR construction and/or financial SaaS industry is preferred
Ability to quickly understand Procore’s technology and the industries we serve
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events