management part time

Job Details

A Program Manager job in Richardson, TX is available courtesy of Modis Engineering and Technology., formally Adecco group. This for an excellent, global renowned client.

The pay rate for the role is $53/HR.

W2 ONLY. No C2C. LOCALS ONLY

Optimization Service Team Lead

  • TCG Customer Success is looking for a collaborative, innovative and proactive program manager to help transform and scale our $1.5 B cloud collaboration business, and ensure our collaboration customers fully realize the value of our products.
  • The ideal candidate will partner with the organization's leaders and the broader cross-functional teams to operationalize the transformational strategy needed to take this growing cloud business to the next level.
  • This individual will help drive growth by helping to define optimization solutions and providing key services that enable customer success.
  • He or she will help to define automation requirements and process improvements while continuing to ensure that customer’s... needs are being met.
  • He/she will work closely with Customer Success Managers, Partner Success Managers, customers and partners to understand their key use cases, opportunities and problems in order to identify on-target solution requirements.
  • This detail-oriented member of the team will act in a program management role for the Optimization Service Team.
  • This team delivers key services for the CS organization such as Reporting Services, our app Subscription Management requests and Process Design and Management.
  • This position will focus on the Meetings app and Teams related non-adoption activities.

Required.

  • First and foremost, you have a focus on understanding and delighting the customer

  • You have 3+ years of Program Management experience, preferably with some in a high-tech industry (Subscription/SaaS, IT, Software Development, Automation preferred).

  • Experience working with cross-functional teams (sales, technical support, commercial operations, Product Management, billing, customer success, partners and customers)

  • You have a passion for working with stakeholders, identifying their needs and turning those needs into requirements

  • You have experience creating and managing data and reports that will be maintained and presented at both a detailed and executive level

  • You have experience developing user stories and business requirements

  • You have Program Management skills and ability to juggle multiple tasks to completion.

  • You are a self-starter with high levels of initiative, commitment and energy who can galvanize a team to action.

  • Your confidence and strong communication skills help you influence others

Desired

  • Experience working on Collaboration Products (Webex Meetings/Teams) experience preferred, but not required

  • Business Process Improvement experience is preferred, but not required.

  • You are able to identify an end to end solution and develop staged delivery to rapidly scale the CS organization’s capacity to drive adoption and reduce churn

  • You have solid experience in working in agile environment as well as continuous development.

  • You are able to articulate market needs to stakeholders on a constant basis while growing trust and relationships.

If you are interested in this Program Manager job, then please click APPLY NOW. For other opportunities available at Modis Engineering www.modis.com. If you have questions about the position, please contact Pragya Jain at 408-962-4980 or pragya.jain@modis.com

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