full time management

Job Details


Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.

The Supervisor of Human Resources Operations (Benefits & Leave Administration) is responsible for managing all aspects of the employee benefits and leave administration for Medxcel. This role is based out of Medxcel's Central Office - Indianapolis, IN. In addition, the Supervisor of Human Resources Operations will lead a team of Human Resources Specialist who are responsible for providing support to existing associates seeking assistance to inquiries related to benefits, leaves, and general Human Resources questions.


  • Provide operational oversight for all aspects of associate benefits and leave... administration and policies including health, wellness and retirement
  • Manage a team of HR Specialist who are responsible for providing support to existing associates seeking assistance to inquiries related to benefits, leaves, and general HR questions
  • Assist HR leadership in obtaining statistics and information in renewal process of any health, life, and retirement plans that benefit the company
  • Assist HR leadership in completing benefits reporting requirements
  • Partner with HR Director to design new workflows, implement policy, manage projects, manage vendor relationships, and partner with the organization’s parent company, Ascension.
  • Conduct regular audits to ensure compliance and address issues related to current regulations
  • Partner with Finance, Accounting, Payroll, and Legal to ensure that audit and applications regulation requirements are met
  • Lead initiatives to identify, plan, and implement key business improvements that incorporate necessary governance, processes, measurements, communication, and reporting to sustain efforts as it relates to HR systems and processes
  • Partner with business leaders to incorporate industry best practices and ensure integrated processes are built
  • Develop internal operating procedures and controls for the administering and managing of benefits
  • Determine and implement metrics that assess and monitor the effectiveness of ongoing benefits programs and new initiatives
  • Communicate actively with other departments to review cross-departmental impacts.
  • Complete special projects as assigned

Benefits Administration

  • Manage various employee benefits programs, such as group health, flexible spending accounts, health spending accounts, dental and vision, accident and disability, life insurance, 403(b), leave of absence, employee assistance, and wellness benefits while collaborating with Ascension; serve as liaison for benefit inquiries and resolution
  • Lead open enrollment for Medxcel and partner with Ascension and key stakeholders on HRIS system configuration, training, communication, etc..
  • Ensure compliance to employment, benefit, and wage and hour laws in multistate environment
  • Conduct benefits orientations and explain benefits self-enrollment system
  • Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction
  • Assist employees with health, dental, life and other related benefit claims
  • Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs. Resolve administrative problems with the carrier representatives
  • Coordinate COBRA third party administrator

Leave Administration

  • Investigate, evaluate, and determine eligibility for any federally or state mandated leave of absence
  • Monitor leaves for possible ADA compliance issues, especially as leave exhausts
  • Train, guide and educate associates and management on all leave processes
  • Advise and assist managers on issues related to participating in the ADA interactive process, considering possible reasonable accommodations and documenting accommodations
  • Ensure coordination of efforts at each stage in the Leave of Absence process including return to work
  • Ensure that all benefits and medical and family leave standards and protocols are followed under legal, regulatory, and company policy
  • Other duties as assigned

Administrative and Special Projects

  • Partner with key stakeholders to ensure HR files are compliant with Joint Commission and all other regulatory agency requirements
  • Prepare spreadsheets for analysis of HRIS data including retention, turnover, performance and compensation
  • Work with other members of the HR team including HR Business Partners, Talent Acquisition, Payroll, Compensation, and Talent Development on special projects as assigned
  • Partner with outside vendors as required
  • Oversee issue resolution



  • Bachelor's degree in HR, Business or related field required


  • PHR. SHRM-CP Preferred
  • CEBS Preferred


  • 5+ years of progressive Human Resource experience, with a specific background in Benefits, and Employee Relations disciplines required
  • 3+ years of experience leading people required
  • Knowledge of associate onboarding and current benefit trends and employment practices required
  • HRIS experience – UltiPro preferred
  • Experience and success working in a matrix reporting environment preferred

Knowledge, Skills, and Abilities

  • Capacity to mentor members of HR team, provide technical guidance, lead teams, lead projects
  • Strong understanding and knowledge of administrative processes and HR terminology
  • Expert proficiency of Microsoft Office applications (MS Word, Excel, and PowerPoint)
  • Problem solving — identify and resolve problems in a timely manner and gather and analyze information skillfully  
  • Planning/organizing — prioritize and plan work activities, use time efficiently, and develop realistic action plans
  • Critical thinking skills – ability to gather, synthesize, analyze information to objectively draw conclusions, make reasonable decisions, and provide solutions and communicate the situation, action, and result clearly and concisely  
  • Ability to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly 
  • Excellent written and verbal communication skills
  • Ability to develop strong trusting relationships to gain support and achieve results, while managing conflicting priorities
  • Strong Administrative skills with acute attention to detail
  • Ability to maintain confidentiality
  • Excellent leadership skills, including ability to manage associates in a matrix reporting structure
  • Decisive judgment – ability to assess situations or circumstances and draw sound and objective conclusions
  • Accountability – ability to take responsibility for action and results
  • Ability to delegate tasks, follow up on assigned tasks and report on progress of work
  • Ability to manage time and set priorities amidst multiple projects
  • Strong understanding and knowledge of administrative processes and HR terminology
  • Knowledge of federal and state employment laws

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