customer service full time

Job Details

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Relius Administration is a record-keeping, pension administration software that includes compliance testing, and trust accounting. Our Relius Administration support team is comprised of experienced pension experts who would aid clients with software usages, reconciling plan data, conduct implementations, and responding to daily customer’s service tickets.
What you will be doing
As a Relius Pension Support Representative, you would be responsible for contacting clients... who report system issues and support questions regarding application errors. You would conduct remote support sessions to troubleshoot issues and assist internal departments as well on application-based problems.

Resolve client issues with the Relius Administration software using industry knowledge as well as tools used by FIS and Relius.

Use MS Teams to troubleshoot issues

Communicate clearly to various areas including Quality Assurance and Development staff for resolution of incidents.

Ability to write simple SQL statements a plus.

Participate in testing and implementations as needed.

What you bring:

Minimum two years of experience

Understanding of the pension industry and previous Relius software experience a must

Excellent communication and time management skills

Microsoft Office

Compliance and compliance testing knowledge

Added bonus if you have:

ASPPA designation a plus

SQL skills

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A competitive salary and benefits

A variety of career development tools, resources and opportunities

A fantastic range of benefits designed to help support your lifestyle and well-being

Great work spaces with dedicated and motivated colleagues

A work environment built on collaboration, flexibility and respect

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

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