management part time

Job Details

TrueNorth is a new kind of trucking carrier, with truckers at the center and technology in our genes. Our software automates the busywork of trucking operations so that you can focus on what matters most: delivering world-class service to our customers. Our hyper-efficiency also means we can pass through more of the profits to our owner-operators.

Your role: you’ll be the third member of our ICO Care team. (ICO = independent contractor-owner, what we call our owner-ops.) You’ll support our ICOs by helping them maximize their take-home pay, and work directly with our product team to build technology that takes the headaches out of your own role.

You'll thrive in this role if you are:

  • Comfortable testing new technology features and providing feedback to the product team
  • Default to improving a process, vs. just following a playbook
  • Excited to get to know ICOs and help their businesses excel
  • Have worked at a high-growth freight company
  • Have experience either driving trucks or... dispatching trucks
  • Comfortable working in tense situations and providing driver support during emergencies
  • Detail oriented
  • Compassionate and empathetic

Day-to-day duties:

  • Find ways to improve our product and efficiency
  • Get to know ICOs’ preferences and help them book the best loads
  • Coordinate with ICOs and customers to ensure timely pickup and delivery
  • Train and assess ICOs on new technology development
  • Provide feedback to the product team
  • Provide afterhours support on evenings and weekends
  • Bonus: have knowledge of semi-truck and trailer maintenance

TrueNorth is an equal opportunity employer. We believe diversity in ethnicity, culture, gender, age, and life experiences is what sets us apart, and we commit to celebrating diversity in every single hire

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