part time tech

Job Details

Service Desk Analyst

Torrance, CA

Contract with possible conversion - 3-6 months

Prefer local candidates but open to remote

Shift: Sunday-Thursday 4pm-1am or 7pm-4am Pacific Time. Overtime may be requested

The position of Service Desk Analyst assists end-users in identifying and solving complex problems related to computers, hardware, software and other related items via the telephone, email, chat and remote desktop support. Should be fluent in speaking, reading and writing in Mandarin or Cantonese (will be working directly with users in China and Taiwan).

Qualifications

  • Ability to provide technical support.
  • Providing exceptional customer service.
  • Interface with end-users to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
  • Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
  • Escalate problems and requests according to established procedures.
  • ... Research end-user problems to determine root cause.
  • Provide administrative tasks, such as password resets, permission management, account creations, and remote software installations.
  • Maintain accountability and ownership of issue/ request tickets.
  • Provide proactive end-user management notification of problems.
  • Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
  • Participate in training required to develop and maintain skills necessary to support end-users.

Please include the job ID in your application submission.

About The Client

Our client is a large Managed Service Provider with multiple locations in Southern California.

About Solugenix

For over 50 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, India and the Dominican Republic. As a pioneer in IT Consulting and Professional Staffing, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others who look to Solugenix to be their trusted partner in providing professional staffing, non-IT and IT solutions

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